Reporting to the Head of the Special Collections and in accordance with Library Special Collections procedures, this position provides administrative, communications, public relations, public service, and project and program management support to Special Collections in order to enhance operational efficiencies, increase special and digital collections use, and facilitate philanthropic contributions. This position manages the Special Collections Reading Room and Stacks, with shared responsibility for recruiting, hiring, training, coaching, and supervising reading room staff assigned to public service duties and student employee(s) assigned to daily stacks maintenance and special projects.
Provides research assistance to patrons in the Special Collections Reading Room; refers research questions to appropriate librarians and library units. Coordinates Special Collections' interlibrary loan requests.
Provides analytical and technical support to create Special Collections usage reports. Monitors web traffic and user behavior to recommend website changes. Uses content management system to make minor website changes.
Develops and maintains operating policies and procedures manuals for the Special Collections Reading Room and Stacks; conducts staff and student employee training as needed. Resolves conflicts with Special Collections Reading Room patrons concerning policies and procedures. Coordinates the security of the Special Collections Reading Room.
Assists with preparing and monitoring budgets. Serves on library committees as assigned.
Performs other duties as assigned.
This position requires a high school diploma and six years of professional library experience. Appropriate college coursework may substitute for the required experience.
ALA accredited Master’s Degree in Library Science. Work experience in an academic or public library and providing customer service.
Project management and ability to adapt to new technologies.
Search the USF Careers website for “Manager, Library Operations - Special Collections” to learn about this great professional opportunity! — at USF Libraries - Special Collections.